Reference

Your Agreement With mbislot — What You Need to Know

These terms set out what mbislot expects from you and what you can expect from us — covering account creation, wallet transactions, and how disputes are handled. Access to this platform depends on local law and is available only where local law permits.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPay transactionsGoverns account access and activitySubject to local law and eligibility
mbislot Your Agreement With mbislot — What You Need to Know
HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

These terms are not just a formality — they define the obligations we hold ourselves to. Here is how we handle the areas that matter most to your account and data.

Account Security

Your account credentials are your responsibility. We use one-time PIN verification for login and withdrawal requests; sharing your login details is a breach of these terms and may result in account suspension.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of your data by contacting support with your account ID and a verified email address.

Cookie and Session Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — for example, whether you last used Touch 'n Go eWallet or GrabPay. You can clear these in your browser settings.

Requesting Changes or Closure

To update account details or request closure, contact our support team via live chat or email. Account closure is processed within the timeframe stated in our data policy, and any pending withdrawals are cleared first.

TERMS QUERIES

Reach Us About These Terms

If any clause in these terms is unclear, or you believe a transaction has been handled inconsistently with what is written here, contact us before raising a dispute externally. We aim to resolve terms-related queries at first contact. Players in Kuching and Kota Kinabalu can reach our team through the same channels available to all account holders.

Team online

Live Chat

The fastest route for terms clarifications — open the chat widget from your account dashboard and quote the section you have a question about.

Email Support

For written records of your query and our response, email our support team. Reference your account ID and the specific clause you are raising.

Account Help Centre

The Help Centre inside your account lists common terms questions with direct answers, covering wallet limits, account suspension and data requests.

Questions About These Terms, Answered Directly

The questions below cover what most account holders ask when they read through these terms for the first time. If your question is not here, live chat is the quickest way to get a specific answer.

These terms apply to every person who creates and uses an mbislot account, regardless of which payment method they use — Touch 'n Go eWallet, Boost, GrabPay or otherwise.

We post any revision here with an updated effective date. Continued account use after that date constitutes acceptance. For material changes, we may send a notification to your registered contact.

Breaches — such as sharing login credentials or funding an account from an ineligible region — may result in account suspension, transaction reversal, or permanent closure at our discretion.

Raise the issue via live chat first, quoting your transaction reference. We review wallet gateway records — including DuitNow and FPX logs — before issuing a resolution, typically within the timeframe stated in our policy.

Yes. Submit a data request through email support with your account ID attached. We provide a record of account activity and transaction history as permitted under applicable local law.

Yes. Access and eligibility depend on local law. Where any clause conflicts with law in your jurisdiction, local law takes precedence. It is your responsibility to confirm that access is lawful in your location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.